One stop solution for customer connect.

In today's digital-first era, manufacturers can drive growth by enhancing their digital customer engagement. A digital platform is crucial for effective customer connection. Our intuitive, simple yet powerful digital customer connect platform, SAHAYAKS, empowers manufacturers to seamlessly connect with their customers in a cost-effective manner.

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Key Features

Easy To Manage Your Customer Service

QR Based Product Registration

Companies can generate QR code for the product and track it from factory to end customer. Customer can scan QR code and register the product for warranty.

Customer Management

Companies can easily manage customer contact details, purchased products, service history, preferences and feedbacks using its simple and intuitive interface.

Field Service Team Management

Companies can effectively manage personal and contact details, Job assignment, performance and payment details of field service team.

Service Call Management

  1. • Service call registration.
  2. • Service call scheduling.
  3. • Service call Fulfilment.
  4. • Service call feedbacks.

Reporting and Analytics

Platform provides comprehensive reporting and analytics capabilities, offering valuable insights into product performance, quality issues, customer feedbacks and ratings, field service team performance, monthly trends of service requests and payment analysis , SLA adherences etc.

Market intelligence

Platform can provide market Intelligence like best performing sales channel, best performing Dealer, best performing sales region , competitor analysis etc. and can also suggest best product mix and pricing.

Core Competency

Making Your Business Simpler

For Manufacturer

QR code generation for the products

For Administrators

Service call scheduling and assignments with sms alerts

For Customers

QR Based Product Registration for warranty

For Field Service

Automated service call fulfilment and details updation

Prime Benefits

Prime Benefits of Choosing Us

Brand Value Enhancement

Features like one click QR based product registration, automated service call registration and fulfilment. communication through SMS during every step of service call fulfilment and option to provide feedback through an online link enable SMB manufacturer to provide customer services similar to established large manufacturer.

Efficient Service Management

Sahayaks streamlines service management processes, enabling service team to optimize their operations, reduce manual effort, and enhance overall efficiency.

Improved Customer Experience

One click registration of product using QR make product registration quiet simple and hassle free for customer. Effective scheduling of service calls, timely communication, personalized service and option to provide feedback enhances the customer experience.

Enhanced Field Service Team Productivity

The platform simplifies job assignment, tracking, and communication for technicians. With real-time updates and streamlined processes, technicians can focus on delivering quality work, resulting in increased productivity and job satisfaction.

Accurate Invoicing and Billing

Sahayaks automates the invoicing process, ensuring accurate and timely billing for services rendered. This reduces manual errors, speeds up the billing cycle, and improves overall financial management.

Data-Driven Decision Making

The reporting and analytics capabilities of Sahayaks provide service providers with actionable insights. By analysing key metrics, SMB owners can identify trends, make informed decisions, and implement strategies to drive business growth.

Plan

Get In Reasonable Price

Starter

₹ 1,000 Free /month

Everything necessary to get started.

  • 50 Complaints/Month
  • Use your company logo
  • Customer Management
  • Service Call Management
  • Field Service Team Management
  • Reporting and Analytics
  • Real-time Notifications
  • Administrator Panel
  • Advanced Service Monitoring
  • Field Service Enginer Rating
  • QR Based Product Registration
  • Note: Max Complaints capped as per Free tier

Basic

₹ 5,000 2,500 /month

₹30,000 if paid annually

Everything in Starter, plus essential tools for growing your business.

  • 250 Complaints/Month
  • Use your company logo
  • Customer Management
  • Service Call Management
  • Field Service Team Management
  • Reporting and Analytics
  • Real-time Notifications
  • Administrator Panel
  • Advanced Service Monitoring
  • Field Service Enginer Rating
  • Email support within 3 business days
  • QR Based Product Registration
  • Note: Max Complaints as per Basic tier

Standard

₹ 12,500 6,250 /month

₹75,000 per month if paid annually

Everything in Basic, plus essential tools for growing your business.

  • 625 Complaints/Month
  • Use your company logo
  • Customer Management
  • Service Call Management
  • Field Service Team Management
  • Reporting and Analytics
  • Real-time Notifications
  • Administrator Panel
  • Advanced Service Monitoring
  • Field Service Enginer Rating
  • Email support by next business day
  • QR Based Product Registration
  • Note: Max Complaints as per Standard tier

Premium

₹ 50,000 12,500 /month

₹1,50,000 per month if paid annually

Everything in Standard, plus collaboration tools and deeper insights.

  • 1,500 Complaints/Month
  • Use your company logo
  • Customer Management
  • Service Call Management
  • Field Service Team Management
  • Reporting and Analytics
  • Real-time Notifications
  • Administrator Panel
  • Advanced Service Monitoring
  • Field Service Enginer Rating
  • Email support on Premium support mail id
  • 10,000 QR Based Product Registration
  • Invoice upload and Customer Registration during QR based registration
  • Note: Max Complaints as per Premium tier

Enterprise

Contact us for pricing

Dedicated support and infrastructure for your company.

  • All features of Premium Tier
  • Initial Setup
  • Enterprise Integration
  • Enterprise Support hours
  • Enterprise White label (Use your email, Use your custom domain)
  • Enterprise branding
  • Custom Reports
  • Integration of AI/ML models

ADD-ON

COMPLAINT PACKS

  • 50 Complant at ₹ 1,000/- per month.
  • 100 Complant at ₹ 1,500/- per month.
  • 200 Complant at ₹ 2,000/- per month.
  • 300 Complant at ₹ 2,400/- per month.

    • QR BASED REGISTRATION PACKS

  • 500 Qr Registration at ₹ 1,000/- per month.
  • 1,000 Qr Registration at ₹ 1,500/- per month.
  • 2,000 Qr Registration at ₹ 2,500/- per month.
  • 4,000 Qr Registration at ₹ 4,000/- per month.

    • Have A Questation

    Get In Touch

    Ready to move your business to next step.

    We are ready to help.

    Watch demo and get yourself ready to use the system.

    FAQs

    Frequently Asked Questions

    We follow “Every penny saved is penny earned”. So, our pricing is optimal and primarily pay as you go model. Start with us at no cost. Please do contact us for further details.

    Sahayaks is a technology enabler for you and we wish to remain so. Servicing is your business and you know the best. This platform is built for you to improve your customer’s service experience. We create a secure dedicated tenant for every client. So, there is no worries for data visibility across clients. You can anytime take your complete data . We also follow best practices of data and system security.

    The team behind this initiative has combined experience of more than 100 in rolling out large platforms and are IIM, BITS Pilani Alumni. The team is totally committed to make this initiative a success.

    Send us an email at support@sahayaks.com