One stop solution for customer connect.
In today's digital-first era, manufacturers can drive growth by enhancing their digital customer engagement. A digital platform is crucial for effective customer connection. Our intuitive, simple yet powerful digital customer connect platform, SAHAYAKS, empowers manufacturers to seamlessly connect with their customers in a cost-effective manner.
Schedule a demoKey Features
Easy To Manage Your Customer Service
QR Based Product Registration
Companies can generate QR code for the product and track it from factory to end customer. Customer can scan QR code and register the product for warranty.
Customer Management
Companies can easily manage customer contact details, purchased products, service history, preferences and feedbacks using its simple and intuitive interface.
Field Service Team Management
Companies can effectively manage personal and contact details, Job assignment, performance and payment details of field service team.
Service Call Management
- • Service call registration.
- • Service call scheduling.
- • Service call Fulfilment.
- • Service call feedbacks.
Reporting and Analytics
Platform provides comprehensive reporting and analytics capabilities, offering valuable insights into product performance, quality issues, customer feedbacks and ratings, field service team performance, monthly trends of service requests and payment analysis , SLA adherences etc.
Market intelligence
Platform can provide market Intelligence like best performing sales channel, best performing Dealer, best performing sales region , competitor analysis etc. and can also suggest best product mix and pricing.
Core Competency
Making Your Business Simpler
For Manufacturer
QR code generation for the products
For Administrators
Service call scheduling and assignments with sms alerts
For Customers
QR Based Product Registration for warranty
For Field Service
Automated service call fulfilment and details updation
Prime Benefits
Prime Benefits of Choosing Us
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Brand Value Enhancement
Features like one click QR based product registration, automated service call registration and fulfilment. communication through SMS during every step of service call fulfilment and option to provide feedback through an online link enable SMB manufacturer to provide customer services similar to established large manufacturer.
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Efficient Service Management
Sahayaks streamlines service management processes, enabling service team to optimize their operations, reduce manual effort, and enhance overall efficiency.
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Improved Customer Experience
One click registration of product using QR make product registration quiet simple and hassle free for customer. Effective scheduling of service calls, timely communication, personalized service and option to provide feedback enhances the customer experience.
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Enhanced Field Service Team Productivity
The platform simplifies job assignment, tracking, and communication for technicians. With real-time updates and streamlined processes, technicians can focus on delivering quality work, resulting in increased productivity and job satisfaction.
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Accurate Invoicing and Billing
Sahayaks automates the invoicing process, ensuring accurate and timely billing for services rendered. This reduces manual errors, speeds up the billing cycle, and improves overall financial management.
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Data-Driven Decision Making
The reporting and analytics capabilities of Sahayaks provide service providers with actionable insights. By analysing key metrics, SMB owners can identify trends, make informed decisions, and implement strategies to drive business growth.
Plan
Get In Reasonable Price
Starter
Everything necessary to get started.
- 50 Complaints/Month
- Use your company logo
- Customer Management
- Service Call Management
- Field Service Team Management
- Reporting and Analytics
- Real-time Notifications
- Administrator Panel
- Advanced Service Monitoring
- Field Service Enginer Rating
- QR Based Product Registration
- Note: Max Complaints capped as per Free tier
Basic
₹30,000 if paid annually
Everything in Starter, plus essential tools for growing your business.
- 250 Complaints/Month
- Use your company logo
- Customer Management
- Service Call Management
- Field Service Team Management
- Reporting and Analytics
- Real-time Notifications
- Administrator Panel
- Advanced Service Monitoring
- Field Service Enginer Rating
- Email support within 3 business days
- QR Based Product Registration
- Note: Max Complaints as per Basic tier
Standard
₹75,000 per month if paid annually
Everything in Basic, plus essential tools for growing your business.
- 625 Complaints/Month
- Use your company logo
- Customer Management
- Service Call Management
- Field Service Team Management
- Reporting and Analytics
- Real-time Notifications
- Administrator Panel
- Advanced Service Monitoring
- Field Service Enginer Rating
- Email support by next business day
- QR Based Product Registration
- Note: Max Complaints as per Standard tier
Premium
₹1,50,000 per month if paid annually
Everything in Standard, plus collaboration tools and deeper insights.
- 1,500 Complaints/Month
- Use your company logo
- Customer Management
- Service Call Management
- Field Service Team Management
- Reporting and Analytics
- Real-time Notifications
- Administrator Panel
- Advanced Service Monitoring
- Field Service Enginer Rating
- Email support on Premium support mail id
- 10,000 QR Based Product Registration
- Invoice upload and Customer Registration during QR based registration
- Note: Max Complaints as per Premium tier
Enterprise
Dedicated support and infrastructure for your company.
- All features of Premium Tier
- Initial Setup
- Enterprise Integration
- Enterprise Support hours
- Enterprise White label (Use your email, Use your custom domain)
- Enterprise branding
- Custom Reports
- Integration of AI/ML models
ADD-ON
COMPLAINT PACKS
QR BASED REGISTRATION PACKS
Have A Questation
Get In Touch
Ready to move your business to next step.
We are ready to help.
Watch demo and get yourself ready to use the system.FAQs
Frequently Asked Questions
We follow “Every penny saved is penny earned”. So, our pricing is optimal and primarily pay as you go model. Start with us at no cost. Please do contact us for further details.
Sahayaks is a technology enabler for you and we wish to remain so. Servicing is your business and you know the best. This platform is built for you to improve your customer’s service experience. We create a secure dedicated tenant for every client. So, there is no worries for data visibility across clients. You can anytime take your complete data . We also follow best practices of data and system security.
The team behind this initiative has combined experience of more than 100 in rolling out large platforms and are IIM, BITS Pilani Alumni. The team is totally committed to make this initiative a success.
Send us an email at support@sahayaks.com